App / Sports
Your account data belongs to you. This policy explains exactly what sh11 collects when you register, log in or carry out a transaction — including Touch 'n Go eWallet and DuitNow activity — and how we handle it across every device you use.
When you open an account with us, we collect the details you provide during registration — your name, contact information and preferred payment method. Where you use Touch 'n Go eWallet or DuitNow, we record the transaction reference and amount as part of your wallet history; we do not store full e-wallet credentials on our side. When you browse the lobby or switch between your phone and desktop, we collect session data — device type, browser version and IP address — to keep your account state consistent across those sessions. We retain this data for as long as your account remains active and for a further period required by applicable law. Once that period lapses, records are deleted or anonymised. We do not sell your personal data to third parties. We may share limited data with payment processors — such as the banks and e-wallet operators behind FPX and DuitNow — strictly to complete the transaction you initiated. Any such sharing is governed by their own policies, which we encourage you to read. Access to your records inside sh11 is restricted to staff who need it to operate your account or respond to your support request. All data in transit is encrypted. Availability of this service depends on local law and eligible regions.
Not every part of your digital activity falls under this policy. Understanding the boundary helps you know where to direct questions — and when to check a third party's own terms instead.
Covered fully. Every login event, session duration and device fingerprint tied to your sh11 account falls within this policy. You can request a summary of this data through our support channel at any time.
Partially covered. We hold the transaction reference and status on our side. The e-wallet or bank's own record is governed by their policy, not ours. We can confirm what our system shows, but we cannot alter their records.
Covered at the session level. We log which sections of the lobby you visit and for how long, to improve navigation. We do not log individual game outcomes or round results as personal data linked to your identity.
Not covered. If you follow a link that takes you away from sh11's domain, the destination site's own policy applies. We have no control over how external services process your data once you leave our pages.
You have real, actionable choices over the data we hold. After logging in, head to the account settings page — the current state of your profile, linked payment methods and communication preferences is shown there. If any detail is wrong, you can correct it directly from that page without contacting support. For data that cannot be self-edited — such as historical transaction records tied to a completed DuitNow or Bank Transfer — raise a request through our live chat or email channel and we will review it. We aim to acknowledge data queries promptly; response times depend on request complexity. Where local law gives you the right to request deletion of personal data, we will process that request and confirm what we have removed and what we are required to retain. You also have the right to ask what categories of data we hold — the answer for most accounts covers registration details, session logs and transaction references, nothing more.
Log in and open account settings to see what profile data and payment references we currently hold against your account.
Update your name, contact details or communication preferences directly from the settings page. Changes take effect immediately.
For records you cannot edit yourself — such as completed transaction logs — contact our support team via live chat or email with your account ID ready.
Where local law permits, you may request deletion of personal data. We will confirm what has been removed and flag any records we are legally required to keep.
Have a question about a specific data point, a transaction record or how we use your session information? These are the three paths to get a clear answer from us. Keep your account ID handy — it speeds up every query.
Open the chat icon from any page while logged in. Share your account ID and describe your privacy question. Our team will pull up the relevant record and walk you through what we hold.
Send your query to our support address listed on the Contact page. For data-correction or deletion requests, include your registered email and a brief description of the records in question.
For self-service changes — updating contact details, reviewing linked payment methods like Touch 'n Go eWallet or DuitNow — go directly to account settings after login. No queue, no wait.
Knowing we take data handling seriously matters as much as knowing what we collect. Here is how the key areas are managed on our side — no vague promises, just the actual practices in place.
We use cookies to keep your session active across phone, tablet and desktop without requiring repeated logins. You can manage cookie preferences through your browser settings. Disabling cookies may affect lobby navigation and account session continuity.
Access to your account data is protected by the login credentials you set. We recommend using a strong, unique password. Our system logs each login event; if you spot an unfamiliar entry, contact support immediately via live chat.
We keep your data for as long as your account is active plus any period required under applicable law. After that, records are deleted or anonymised. The retention period for transaction logs — including Touch 'n Go eWallet and Bank Transfer records — may differ from profile data.
When this policy changes, we post the revised version here with a note of what changed. Continuing to use your account after a posted update means you have read the revised terms. Check this page periodically to stay current.
These are the questions we hear most often about how we handle data. If yours is not here, use live chat or email to get a direct answer from our team.
At registration we collect your name, email address and contact number. Once you add a payment method — such as Touch 'n Go eWallet or DuitNow — we record the transaction references linked to your account, but not your full e-wallet credentials or bank login details.
We share limited data only with the payment processors needed to complete your transaction — for example, the bank or e-wallet operator behind a DuitNow or FPX payment. We do not sell your data to advertisers or unrelated third parties under any circumstance.
Log in and go to your account settings page — the current state of your profile and linked payment references is shown there. For a fuller summary of all stored records, contact our support team via live chat with your account ID and we will compile the details for you.
Yes, where local law permits. Contact us through live chat or email with your registered email address and a deletion request. We will confirm what has been removed. Some records — such as completed transaction logs — may be retained for the period required by applicable law before deletion.
We store the transaction reference, amount and status on our side as part of your wallet history. We do not hold your Touch 'n Go eWallet PIN or bank account number. The e-wallet operator and bank each maintain their own records governed by their own policies.
We use session cookies to keep your account state consistent across devices. Each session logs your device type and IP address. This lets you pick up where you left off without logging in again. You can review and clear session cookies through your browser or app settings at any time.