App / Sports
These terms set out how your sh11 account works — what we commit to, what you're agreeing to when you access the lobby, and how disputes or questions get handled. Read through them before you place your first wager or fund your account via Touch 'n Go eWallet or Bank Transfer.
These terms govern every interaction you have with sh11 — from creating your account to funding it, browsing the lobby and raising a support query. They apply to all account holders who access the platform from Malaysia, where local law and eligible regions permit. We update these terms when our services or legal obligations change; the version shown in your account dashboard after login is always the current one. Where payments are concerned, the scope covers transactions you initiate through Touch 'n Go eWallet and Bank Transfer. Any deposit or withdrawal request you submit is processed under the conditions stated at the time of the transaction — check the limits and instructions shown on the transaction screen before confirming. Third-party services linked from our platform — including payment processors and game studios such as Bigtime Gaming, PG Soft and Microgaming — operate under their own terms. We are not liable for their separate policies, though we work only with studios whose content we can list in our lobby. If there is a conflict between a promotional communication and these terms, these terms take precedence. Questions about the current policy can be directed to our support team at any time.
Not everything connected to your sh11 experience sits under one policy. This section draws a clear line between what we own, what we govern and what third parties handle independently. Knowing the boundary helps you direct questions to the right place.
Creating, verifying and closing your account — including login credentials, session management and device access across phone, tablet and desktop — falls fully within this policy. We set and enforce these rules.
Deposits and withdrawals you make through Touch 'n Go eWallet or Bank Transfer are covered here. Limits, processing conditions and wallet verification steps are all governed by these terms at the time you submit a request.
The game lobby, promotional pages, odds displays and any written content we publish on sh11 are our responsibility. Game mechanics supplied by studios — Bigtime Gaming, JDB, CQ9 — operate within our platform but under their own software terms.
Payment processors, external identity checks and game studios each have independent policies. Where we link to or integrate a third-party service, we are not the policy authority for that service. Contact the relevant third party directly for their terms.
Your account gives you a direct route to review and manage most of what these terms cover. Transaction records are available in the account dashboard after login — you can check deposit history, withdrawal status and wallet activity without contacting support. If any account detail is incorrect — such as your registered contact or preferred payment method — you can update it through the account settings page; follow the fields and verification steps shown there. Where a change requires identity confirmation, the instructions are displayed at the point of the request. If you believe a transaction was processed incorrectly or a policy was applied in error, raise it through the support contact paths listed on this page. We log all support interactions and aim to respond with a documented outcome. These rights apply as long as your account is active and in good standing under these terms.
Your full deposit and withdrawal history is listed in the account dashboard. Filter by date or payment method — Touch 'n Go eWallet and Bank Transfer entries are labelled separately — to locate a specific record.
Head to account settings to update contact information or your registered payment method. Verification steps are shown on screen; follow them exactly as prompted before saving any change.
If a term is unclear or you believe it was applied incorrectly, contact our support team. Include your account reference and the transaction or date in question so we can locate the relevant record quickly.
Requests to close, suspend or transfer your account are handled by the support team. Submit the request in writing through the contact channels listed here; we will confirm the outcome in the same channel.
Policy questions, account corrections and transaction disputes all go through the same support channels. When you contact us, include your account reference number and a brief description of the issue — this lets us pull the correct record without a back-and-forth. We handle policy queries in the order they arrive; you will receive a written response through the same channel you used to reach us.
Start a chat session from any page on sh11. Use this for time-sensitive account or transaction questions. The chat window opens without requiring you to leave the page you are on.
Send policy or dispute queries to our support email address, shown in the account help section after login. Include your account reference and the relevant transaction date for a faster response.
The help centre inside your account dashboard lists common policy questions and links directly to the relevant term. Check there first — many account-setting and payment-scope questions are answered without needing to contact support.
We collect account data — including login activity, transaction history and device session records — to run the platform and apply these terms consistently. Data is retained for the period required by our operational and legal obligations; you can request a summary of what we hold by contacting support with your account reference. Cookies on sh11 track session state so your lobby position and wallet balance carry across page loads; you can adjust cookie preferences in your browser settings, though some account functions depend on session cookies to work. Account security is your shared responsibility — keep your login credentials private and log out from shared devices. If you suspect unauthorised access, contact support immediately so we can freeze the account while we investigate. Policy changes are dated when published; the effective date appears at the top of this page.
Account and transaction records are kept for the period required by our operating obligations. Request a summary of your data through the support email shown in your account help section after login.
Session cookies keep your lobby state and wallet balance consistent as you move between pages. Adjust preferences in your browser; note that disabling session cookies may affect account functions.
Your login credentials are your responsibility. Log out from shared devices and contact support at once if you notice activity you did not authorise — we can freeze the account while we review it.
When these terms are updated, the revised version replaces the previous one on this page. The effective date is shown at the top. Continuing to use your account after an update means you accept the revised terms.
These are the questions we see most often when members review the terms for the first time. If your question is not listed here, the account help centre inside your dashboard covers additional policy topics, or you can reach out directly through live chat or email.
Yes. Any transaction you initiate through Touch 'n Go eWallet or Bank Transfer is covered by these terms at the time you submit it. Limits and verification steps are shown on the transaction screen before you confirm.
The version shown on this page is always current. The effective date appears at the top of the page. Your account dashboard also links directly here so you can check it after login without searching the site.
Yes. Contact our support team by email with your account reference number and request a data summary. We will respond through the same channel with the information we hold under your account.
Raise a dispute through live chat or email support. Include your account reference and the transaction or date involved. We log all policy disputes and provide a written outcome through the channel you used to contact us.
Yes. Game studios — including PG Soft, Joker, CQ9 and others in our lobby — operate their software under their own terms. Our terms cover your account and transactions; for studio-level software terms, contact that studio directly.
The updated version replaces the previous one on this page, with a new effective date at the top. If you continue using your account after the date shown, that counts as acceptance of the revised terms. Check this page periodically.